SERVICES
 Instantiate- Conscientious - Guaranteed

INSTALLATION      MAINTENANCE     REPAIR

1. Installation process

Receiving customer's request

Contact customer.

S1
Examining

Examining location to process the installation.

S2
Advisory

Propose the suitable solutions for customer.

S3
Installation

Processing the installation.

S4
Handover

Handover and make a test records, ensuring the equipment is working. 

S5
Periodically maintenance

Periodically maintenance, checking equipment's status,

S6

2. Periodic maintenance service

Step 1: Periodically maintenance 

Step 2: Communicate regularly with Customer about equipment status

Step 3: Identify errors and notify customers. Then, making a plan to fix the errors

Step 4:  Conducting maintenance.

Step 5: Handing over the equipment has been maintained for customers.

Step 6: Checking after maintenance to ensure the device works stably.

3. Remote maintenance service

Step 1: Remote maintenance through phone call.

Step 2: Handling information from customer calls.

Step 3: Identify errors and notify customers

Step 4: Conducting remote maintenance.

Step 5: Guiding customers to fix the errors momentarily.

Step 6: Checking after maintenance to ensure the device works stably.

4. Repair service

Step 1: Testing the equipment.

S1

Step 2: Notifying the equipment’ condition for customer.

S2

Step 3: Make a quotation.

S3

Step 4: Repairing.

S4

Step 5: Handing over the equipment to customers, ensuring the device works stably.

S5