SERVICES
Instantiate- Conscientious - Guaranteed
1. Installation process
Receiving customer's request
Contact customer.
S1
Examining
Examining location to process the installation.
S2
Advisory
Propose the suitable solutions for customer.
S3
Installation
Processing the installation.
S4
Handover
Handover and make a test records, ensuring the equipment is working.
S5
Periodically maintenance
Periodically maintenance, checking equipment's status,
S6
2. Periodic maintenance service
Step 1: Periodically maintenance
Step 2: Communicate regularly with Customer about equipment status
Step 3: Identify errors and notify customers. Then, making a plan to fix the errors
Step 4: Conducting maintenance.
Step 5: Handing over the equipment has been maintained for customers.
Step 6: Checking after maintenance to ensure the device works stably.
3. Remote maintenance service
Step 1: Remote maintenance through phone call.
Step 2: Handling information from customer calls.
Step 3: Identify errors and notify customers
Step 4: Conducting remote maintenance.
Step 5: Guiding customers to fix the errors momentarily.
Step 6: Checking after maintenance to ensure the device works stably.
4. Repair service
Step 1: Testing the equipment.
S1
Step 2: Notifying the equipment’ condition for customer.
S2
Step 3: Make a quotation.
S3
Step 4: Repairing.
S4
Step 5: Handing over the equipment to customers, ensuring the device works stably.
S5